Starbucks' Sensitivity Training day required all 8,000 stores to close for an afternoon, at a cost of $12 million in revenue, to re-educate 175,000 employees about racial bias. Data suggests that mandatory training is ineffective and can have backlash. The Perception Institute, funded by George Soros and the Ford Foundation, developed the Starbucks program that promotes 'intersectionality', which is a framework for marginalized people based on class, age, race, gender, sexual orientation, and disabilities. The purpose of the training was to set a precedent for other companies to mandate this type of training and to normalize it. [...]
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